Returns for refund or replacement of Velowave products are accepted subject to the circumstances of the customer’s request.
14 Day Returns of New and Unused Products
For E-Bike products, customers may return any item, in new and unused condition, within 14 days of receipt for a refund, with no restocking fee, minus USD $200 shipping fee per item to be deducted from the refund. The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected.
Note: For customers who want to return the product for their own reasons, we will not bear the shipping cost of returning the package.
To initiate a 14 Day Return of New and Unused Products, please contact Ebike Boomers either by phone, at (855) 205-7700, or by email at info@ebikeboomers.com. We will confirm receipt of your request and initiate action within one business day. We’ll promptly provide you with the steps required to complete the return.
Refunds will be issued to the original method of payment shortly after we receive and process the return. It may take up to 10 business days after we issue the refund for your bank to process the credit.
14 Day Returns of Used Items
Items in used condition may be returned within 14 days of receipt. However, there is a return shipping fee of USD $200 per item and a restocking fee of fifty percent (50%) of the purchase price, both the shipping and restocking fees to be deducted from the refund.
Note: For customers who want to return the product for their own reasons, we will not bear the shipping cost of returning the package.
To be eligible for a return, the customer must meet the following terms:
- The product must be in like-new condition, and free from dirt, dust, or fragrances
- The product must be in the original packaging (all cardboard and foam) and condition
- The return package must include all items that were included inside the box (charger, keys, hardware, etc.)
- The E-Bike must have less than ten (10) miles on the odometer.
To initiate a 14 Day Return of Used Products, please contact Ebike Boomers either by phone, at (855) 205-7700, or by email at info@ebikeboomers.com. We will confirm receipt of your request and initiate action within one business day. We’ll promptly provide you with the steps required to complete the return.
Refunds will be issued to the original method of payment shortly after we receive and process the return. It may take up to 10 business days after we issue the refund for your bank to process the credit.
Free Replacement
Customers may return a product due to serious shipping damage (affecting the use of functions), or missing parts. The customer must provide photos and / or videos that will inform our understanding of the issue. The damage must be material, i.e., the main structure of the product is obviously deformed and will affect its normal operation.
Note: The following situations will be seen as normal, and will not apply to the Free Replacement policy:
- Minor damage to the outer packaging
- Minor scratches or paint loss on the product, etc.
If an item is missing from your shipment, we will resend the missing item at no charge.
If the wrong item has been shipped, we will either refund you in full, or dispatch an alternative item (if applicable and available). We will determine whether you need to return the item you received in error. If so, we will compensate you the return shipping fee when the item is received.
If the product is damaged in transit, or there are other issues with the product on initial receipt, please contact Ebike Boomers either by phone, at (855) 205-7700, or by email at info@ebikeboomers.com. We will confirm receipt of your request and initiate action within one business day. We’ll promptly provide you with the steps required to complete the process.
Refunds will be issued to the original method of payment shortly after we receive and process the return. It may take up to 10 business days after we issue the refund for your bank to process the credit.
